PRIVACY POLICY
Atlantic Fire Services (AFS)
Last updated: 30 June 2026
Atlantic Fire Services respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act (POPIA).
This page explains what we collect, why we collect it, and how we keep it safe.
WHAT INFORMATION WE COLLECT
When you donate, contact us, or interact with our website, we may collect:
- Name and contact details (email, phone number, address if needed)
- Donation details (amount, date, payment reference)
- Messages or enquiries you send us
- Basic website usage data (via cookies)
We only collect what is needed to operate effectively and responsibly.
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and confirm donations
- Issue receipts and maintain donor records
- Respond to enquiries and communicate with you
- Share updates if you’ve opted in
- Meet legal, tax, and reporting requirements
We do not sell, rent, or trade your personal information.
HOW WE STORE YOUR INFORMATION
Your information is stored securely:
- Digital data is kept on secure, password-protected systems
- Access is restricted to authorised AFS personnel only
- Where applicable, cloud and third-party systems are used with strong security controls
- Records are kept only as long as legally or operationally required
We take reasonable steps to prevent loss, misuse, or unauthorised access.
COOKIES
Our website uses cookies to:
- Improve site performance and user experience
- Track basic analytics (e.g. page visits, traffic trends)
- Remember user preferences
You can disable cookies in your browser settings, but some features may not work properly.
THIRD-PARTY SERVICES
We use trusted third-party providers to run parts of our operations, such as:
- Payment processors for donations
- Email platforms for newsletters and communication
- Website hosting and analytics tools
These providers only process data needed to perform their services and must comply with strict privacy and security standards.
POPIA COMPLIANCE
We comply with POPIA by ensuring that:
- Personal information is collected fairly and lawfully
- Data is only used for its intended purpose
- Your information is protected with appropriate safeguards
- You have the right to access, correct, or request deletion of your data
For full details, please refer to our POPIA Manual.
YOUR RIGHTS
You can:
- Request access to your personal data
- Ask us to correct inaccurate information
- Request deletion where legally possible
- Opt out of marketing communications at any time
CONTACT US
If you have any questions about this policy or your data, contact us:
Atlantic Fire Services
20 Gordon Road, Hout Bay, Cape Town, 7806
Email: info@atlanticfireservices.org.za
Telephone: +27 82 940 8336